Tue, 30 Apr 2002
Userland has worms
Disinfotainment has some interesting commentary on Userland's approach to public relations (PR). I don't want to make matters worse by spreading any misinformation. However, I believe that Userland would be better served by:
- being upfront about admitting it's problems
- apologizing to customers
- putting all their effort into fixing them and insuring that they don't happen again
Two final comments:
- I have used google since they had a publicly available server (was that 1998?). I have had my default page in the browser on every machine that I use set to google since around that time. I have never accessed google and gotten a 404 or any other error. Now that defines professionalism.
- Is it revealing to make a comparison between Userland's approach to the criticism directed at it in the last few days and Microsoft's approach to the antitrust trial? I think so.
Finally, the latest worm announcement seems interesting for the following reason:
Though this worm is just now getting attention in the media, we have had the patches available for our customers on our website and through Red Hat Network since September 2000. Customers who have kept their systems up to date are not impacted.
No backup server? Yikes. Full disclosure: I am a paying Userland customer.
Posted at: 12:36 | permalink
